Our Privacy Policy
This privacy policy ("Policy") describes how the personally identifiable information ("Personal Information") you may provide on the thetwinslondon.com website ("Website" or "Service") and any of its related products and services (collectively, "Services") is collected, protected, and used. It also describes the choices available to you regarding our use of your Personal Information and how you can access and update this information. This Policy is a legally binding agreement between you ("User", "you" or "your") and The Twins London ("The Twins London", "we", "us" or "our"). By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement.
This policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.
When you open the Website, our servers automatically record information that your browser sends. This data may include information such as your device's IP address, browser type and version, operating system type and version, language preferences or the webpage you were visiting before you came to the Website and Services, pages of the Website and Services that you visit, the time spent on those pages, information you search for on the Website, access times and dates, and other statistics.
Information collected automatically is used only to identify potential cases.
Collection of personal information
You can access and use the Website and Services without telling us who you are or revealing any information by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the features on the Website, you may be asked to provide certain Personal Information (for example, your name and e-mail address). We receive and store any information you knowingly provide to us when you create an account, publish content, make a purchase, or fill any online forms on the Website. When required, this information may include the following:
- Personal details such as name, country of residence, etc.
- Contact information such as email address, address, etc.
- Account details such as user name, unique user ID, password, etc.
- Payment information such as credit card details, bank details, etc.
- Geolocation data such as latitude and longitude.
Some of the information we collect is directly from you via the Website and Services. However, we may also collect Personal Information about you from other sources such as public databases and our joint marketing partners. You can choose not to provide us with your Personal Information, but then you may not be able to take advantage of some of the features on the Website. Users who are uncertain about what information is mandatory are welcome to contact us.
Use and processing of collected information
In order to make the Website and Services available to you, or to meet a legal obligation, we need to collect and use certain Personal Information. If you do not provide the information that we request, we may not be able to provide you with the requested products or services. Any of the information we collect from you may be used for the following purposes:
- Create and manage user accounts
- Fulfill and manage orders
- Deliver products or services
- Improve products and services
- Send marketing and promotional communications
- Respond to inquiries and offer support
- Request user feedback
- Improve user experience
- Post customer testimonials
- Deliver targeted advertising
- Protect from abuse and malicious users
- Respond to legal requests and prevent harm
- Run and operate the Website and Services
Processing your Personal Information depends on how you interact with the Website and Services, where you are located in the world and if one of the following applies: (i) you have given your consent for one or more specific purposes; this, however, does not apply, whenever the processing of Personal Information is subject to California Consumer Privacy Act or European data protection law; (ii) provision of information is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof; (iii) processing is necessary for compliance with a legal obligation to which you are subject; (iv) processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in us; (v) processing is necessary for the purposes of the legitimate interests pursued by us or by a third party.
Note that under some legislations we may be allowed to process information until you object to such processing (by opting out), without having to rely on consent or any other of the following legal bases below. In any case, we will be happy to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Information is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
At The Twins London, we understand the importance of providing a seamless and secure payment experience for our customers. When it comes to billing and payments, we prioritize the privacy and security of your personal information.
Automatic Collection of Information
When you visit our website, our servers automatically collect certain information to enhance your browsing experience. This information includes your device's IP address, browser type and version, operating system type and version, language preferences, the webpage you were visiting before coming to our website, the pages of our website that you visit, the time spent on those pages, the information you search for on our website, access times and dates, and other statistics.
Please note that the information collected automatically is used solely for the purpose of identifying potential cases of abuse, ensuring the security of our website, and improving our services. We do not use this information for any other purpose or share it with third parties.
Billing Information
When you make a purchase on our website, we may request your credit card or other payment account information. Rest assured that we take the security of your payment information seriously. We utilize industry-standard encryption technology to protect your data and ensure a secure transaction process.
It is important to note that we do not store your payment information on our servers. All payment transactions are processed through secure third-party payment gateways, which adhere to strict security protocols to safeguard your financial information.
At The Twins London, we understand the importance of privacy and the need for you to have control over your personal information. This page outlines how you can manage and delete your personal information, as well as our disclosure practices.
Deleting Personal Information
You have the right to delete certain personal information that we have about you. The specific personal information that you can delete may vary as our website and services evolve. However, please note that when you delete personal information, we may retain a copy of the unrevised information in our records. This is necessary to comply with our obligations to our affiliates and partners, as well as for the purposes described below.
If you would like to delete your personal information or permanently delete your account, you can do so on the settings page of your account on our website. Alternatively, you can contact us directly and we will assist you in the process.
Disclosure of Information
We may disclose your personal information in certain circumstances, depending on the requested services or as necessary to complete any transaction or provide any service you have requested. However, we are committed to protecting your privacy and will only disclose your personal information in accordance with applicable laws and regulations.
The rights of users
You may exercise certain rights regarding your information processed by us. In particular, you have the right to do the following: (i) you have the right to withdraw consent where you have previously given your consent to the processing of your information; (ii) you have the right to object to the processing of your information if the processing is carried out on a legal basis other than consent; (iii) you have the right to learn if information is being processed by us, obtain disclosure regarding certain aspects of the processing and obtain a copy of the information undergoing processing; (iv) you have the right to verify the accuracy of your information and ask for it to be updated or corrected; (v) you have the right, under certain circumstances, to restrict the processing of your information, in which case, we will not process your information for any purpose other than storing it; (vi) you have the right, under certain circumstances, to obtain the erasure of your Personal Information from us; (vii) you have the right to receive your information in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that your information is processed by automated means and that the processing is based on your consent, on a contract which you are part of or on pre-contractual obligations thereof.
The right to object to processing
Where Personal Information is processed for the public interest, in the exercise of an official authority vested in us or for the purposes of the legitimate interests pursued by us, you may object to such processing by providing a ground related to your particular situation to justify the objection. You must know that, however, should your Personal Information be processed for direct marketing purposes, you can object to that processing at any time without providing any justification. To learn, whether we are processing Personal Information for direct marketing purposes, you may refer to the relevant sections of this document.
Contact Us
If you have any questions or concerns regarding our billing and payment process, please do not hesitate to contact us. Our dedicated customer support team is available to assist you. You can reach us via email at info@thetwinslondon.com.
Thank you for choosing The Twins London. We appreciate your trust in our brand and are committed to providing you with a seamless and secure shopping experience.